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(November 2016)

 


 

 

1.    How long before the flight should I arrive at the counter of the airport?

R.    Check-in deadline is:

  • 20 mn before departure for Brest, Rennes, Caen & Limoge.
  • 30 mn before departure for Bordeaux, Lyon, Nantes, Metz, Montpellier,  Ajaccio, Bastia Perpignan & Nice. 

Bercause of the increasing of the security controls, please allow extra timetoget through and catch your plane on time.

We recommend you to arrive 45 mn before the departure time of your flight.

 

2.   Which documents do I need for travelling?

R.    You must have and check the expiration dates of all required documents during your journey (Identity card or passeport: necessary even foran infant).

 

3.    What is offered on board?

R.    A quick snack with beverage.

Lines: Rennes/Bordeaux/Montpellier - Bordeaux/Brest  - Bordeaux/Caen and Bordeaux/Nantes: please remind that there are no toiletson board.

 

4.    Frequent Traveler Program?

R.    Chalair is one of the partners of AIR FRANCE and KLM Flying Blue program. For each Chalair Aviation flight, you may earn up to 500 miles,
       your booking class will determine the applicable earning (accrual scheme available on our website)

 

5.   How can I register my Flying Blue card number?

R.   You must send us an e-mail with the number of your card and booking reference via this link.  Bouton contact a

        (You can notify it on the phone, if you use our call centers). It is also topresent it at the check-in counter ar the airport before departure time.

 

6.   When do I get the miles my Flying Blue miles account?

R.   If the fare of your ticket allows the earning of miles, the credit will be done 45 days after your journey.

 

7.   How can I finalize my booking on the website?

R.    After you have made your booking, you will be able to pay online your e-ticket by credit card (your bank may send you an authorization code
       via your mobile phone to validate your payment).

A confirmation will be sent to you by email (with all details about departure and arrival times, and the deadline forthe check-in, the baggage allowance ...).

We recommend you to present this document at the airport.

 

8.   What about my baggage?

R.    In the hold: The baggage allowance on allour network, is 15 kg per person (adult and child) and 10 kg per infant.
       For each extra kilo, you will pay a surcharge: €5/kg (payment at the airport before departure, afe=ter control of the bag's weight).

In the cabin: One hand-bag permitted per passenger (dimensions 55 x 35 x 35 cm and the weight must not exceed 10kg
(6kg for the lines Rennes/Bordeaux/Montpellier  - Bordeaux/Brest  -  Bordeaux/Caen and Bordeaux/Nantes).
However, for your comfort, most of the time this hand-bag will be put in the hold when you board the plane and drop
of at the steps of the plane when you arrive (a green tag willbe attached to your bag).

 

9.   Can a child travel alone?

R.   Lines Rennes/Bordeaux/Montpellier, Bordeaux/Brest, Bordeaux/Caen, Bordeaux/Nantes:
      Those flights are operated by an aircraft type (Beechcraft 1900D) with no cabin crew (flight attendant): 
      for security reasons the unccampanied children (UM) are not permitted.
      Teenagers travelling alone (over 12 years old), must present a valid ID (Identity card or Passport).
      No support will be provided by the company.

      Lines Limoges/Lyon – Limoges/Nice, Limoges/Ajaccio/Bastia/Perpignan et Perpignan/Metz :
      The unaccompanied children are permitted onboard from 4 to 11 years old.

      All information about the contacts of the attendants at the airprt must be provided (name, address, mobile phone).
     
Teenagers travelling alone (over 12 years old), must present a valid ID (Identity card or Passport).
      No support will be provided by the company.

 

10. How many children can travel with an adult (over 18 years old)?

R.    Maximum: 2 children with an adult.

 

11. What about an Infant onboard Chalair flights?

R.    Lines Rennes/Bordeaux/Montpellier  -  Bordeaux/Brest  - Bordeaux/Caen  -  Bordeaux/Nantes:

       The number of infant is limited ti 1 per flight, due to the special equipment required for the seating on this aircraft type
       operating those lines.

       Other lines: limitation depending on aircraft type.

 

12. Wheelchair requesting?

R.   Passenger with reduced mobility can travel on our network. However, due to safety reasons on certain of our aircraft type,
      this allowance is limited to our acceptation. Please fill up this form PMR (
link towards the document PDF)
      and send it to this email address:
.">.

 

13. Guide dog

R.   YThe guide dogs are accepted (free of charge) on our network but limited to one per flight (due to security preason).
      Please fill upthos form PMR (
link towards the document PDF) and send it to this email address: .">.

 

14. Deaf Passenger?

R.   Once we know what your requirements are, we can liaise with the airport operator and other service providers to offer assistance.  
      Please fill upthos form PMR (
link towards the document PDF) and send it to this email address: .">.

 

15. Transporting Animal

R.   You can carry a small animal in the cabin, with a maximum weight of 5kg, provided that it travels in a specific bag closed
      (the head of the animal must not  protrude from the bag).
      Under no circumstances should your pet leave the container for the duration of the flight.
      Check with your departure airport.
      Their number being limited on board, thank you to contact us to make the request. You can use the
following link.Bouton contact a

The transportation of an animalin the hold is subject to agreement on our lines operated with an ATR aircraft type
Lines : Limoges/Lyon  -  Limoges/Ajaccio  -  Limoges/Bastia  -  Perpignan/Bastia  -  Limoges/Perpignan  -  Perpignan/Metz

          Request via this link Bouton contact a

 

The lines operated with an Beechcraft 1900D aircraft type: lines (Rennes/Bordeaux/Montpellier  -  Bordeaux/Brest  -  Bordeaux/Caen
Bordeaux/Nantes) donot allow this tupe of special transportation because the hold of this aircraft is not adapted.

The transporation of animals is not included in your baggage allowance.
The fees are:
      - Pet in cabin: an extra fee of 20 euros per trip (payment ar the airport before departure).
      - Pet in the hold: an extra fee of 40 euros per trip (payment ar the airport before departure).

 

 

 

16. I did not find an answer to my question. How to contact you?

R.    Please, use the following linkBouton contact a

 

 

 

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