Search Our Site

F.A.Q. (January 2020)

  1. How long before the flight should I arrive at the counter of the airport ?

Check-in deadline is :

30 mn before departure for Ajaccio, Bastia, Bordeaux, Nantes, La Rochelle, Lyon and Paris Orly 1.

20 mn before departure for Agen, Brest, Limoges, Montpellier, Pau, Poitiers, Quimper and Rennes.

Because of the increasing of the security controls, please allow extra time to get through and catch your plane on time.

We recommend you to arrive 45 mn before the departure time of your flight.

  1. Which documents do I need for travelling ?

You need to make sure you have a valid document to travel  and during your entire journey (identity card or passport necessary even child and infant).

  1. Service on board

A snack with a hot or cool bbeverage.

Please note that on board  the flights operated by Beechcraft 1900D that there are no toilets on board.

  1. Do you have Frequent Traveler Program ?

Chalair is partner of  AIR France - KLM Flying Blue program. For each Chalair Aviation flight, you may earn miles. You must present your card at the check-in desk.

  1. How can I finalize my booking on the website ?

After you have made your booking, you will receive your online e-ticket / confirmation. We recommend you to present this document at the airport.

  1. What about my bagages ?

In the hold : The bagage allowance on our network is 15 kg per person (adult and child) ans 10 kg per infant. For each extra kilo, you will pay a surcharge of €5/kg (payment at the airport before departure, after control of the bag’s weight)

In the cabin : One hand bag permitted per passenger : size 55 x 35 x 35 cm . The weight must not exceed 6 kg on Beechcraft 1900D aircrafts and 10 kg on ATR aircrafts.

However, for your comfort, most of the time this hand-bag will be load in the hold when you board the plane and drop of at the steps of the plane when you arrive (a green tag will be attached to your bag).

  1. What about specials bagages ?

Skis, Surfboard and Golf equipment are permitted on board free of charge and included in your bagage allowance.

You can travel with a bicycle with a surcharge of €55 per travel. The additional fee will be paid at the airport desk.

All these bagages are subjet to acceptation, thank you to contact us for the request.

  1. Can a child travel alone ?

On board our lines operated by Beechcraft 1900D there is no cabin crew member (flight attendant) : for security reasons the unaccompanied minors (UM) are not permitted onboard.

Our lines operated by ATR with a cabin crew member : unaccompanied minors are permitted onboard from 4 to 11 years old.

All informations about the contacts of the adults collecting the minor at the airport must be provided on this UM form.  The child must present a valid ID (Identity card or Passport).

Please contact our call center for booking.

  1. What about young passengers ?

Minors up to 11 years old must be accompanied by one adult (over 18 years old) to travel on our lines. Maximum 2 children with an adult.

Teenagers travelling  alone (over 12 years old) must present a valid ID (Identity card or Passport). No support will be provided by the company.

  1. Can we travel with more than one infant onboard ?

On board our lines operated by Beechcraft 1900D, the number of infant is limited  to 1 per flight due to special equipment requirement.

On board our lines operated by ATR ( depending on aircraft type), the number is limited from 2 up to 4 per flight.

If you travel with 2 infants, please contact us.

  1. Until when can I travel during my pregnancy ?

Pregnant women are permitted onboard until the end of the 32nd week of pregnancy. Beyond, a medical certificate is required , this document mentioning your expected due date and there are no complications.

  1. Can we do wheelchair requesting ?

Our airline offer a weelchair assistance for passengers with  reduced mobility (PMR).

You must fill up this PMR form and send it to this email adress: please contact us : .

  1. Can we travel with a guide dog ?

The number is limited to 1 per flight for safety reasons ( free of charge).

You must fill up this PMR form and send it to: please contact us : .

  1. Can we travel with hearing impairments ?

You must fill up this PMR form and send it to: please contact us : .

For safety purposes, acceptation is  subject to  limitation, please send your request to :

  1. Can we travel with an animal ?

In the cabin : you can carry a small pet in the cabin, with a maximum weight of 5 kg, provided that it travels in a approved bag.

Under no circumstances should your pet leave the bag  for the duration of the flight.

The number is limited onboard, please contact us : .

In the hold : the transportation of an animal in the hold is subject to agreement and only possible onboard our lines operated by an ATR aircraft type.

The transportation of animals in not included in your bagage allowance.

The fees are:

- For Pet in cabin : an extra fee of 20 euros per trip

-  For Pet in the hold : an extra fee of 40 euros per trip

Payment will be due at the airport before departure.

  1. I did not find an answer to my question.

Please use the following link Contact

Un service de collation vous est offert à votre arrivée à bord.